Privacy Policy

Privacy Policy

Protecting your personal details on our website
Last updated: 24 May 2018

Paul Cobb T/A paulcobbphotography.co.uk, whose office is at 37 High Street, North Scarle, Lincoln LN6 9EP (“we”, “our”, “us”), knows that you care how information about you is used and shared and we appreciate your trust in us to do that carefully and sensibly. This notice describes our Privacy Policy and forms part of our website terms and conditions (“Website Terms”), which you can find here; http://www.paulcobbphotography.co.uk/terms-and-conditions.

We believe that it is important to protect your Personal Data, as defined in the Data Protection Act 1998, the General Data Protection Regulations ((EU) 2016/679) and any UK implementing law (“Data Protection Laws”)). We are committed to giving you a personalised service that meets your needs in a way that also protects your privacy.

This Privacy Policy explains how we may collect Personal Data about you. It also explains some of the security measures we take to protect your Personal Data and tells you certain things we will do and not do. You should read this Privacy Policy in conjunction with the Website Terms.

For the purpose of the Data Protection Laws, Paul Cobb. is a data controller and a data processor (depending upon what Personal Data it collects and processes from you.

By accepting our Website Terms or by visiting www.paulcobbphotography.co.uk (“the Website”) you are accepting and consenting to the practices described in this Privacy Policy. Should you wish to print a copy of this Privacy Policy for future reference, press ctrl + p to do so.

  1. Collecting Information

1.1. We may collect Personal Data about you from a number of sources, including the following:

  • 1.1.1. From you when you purchase a service or product from us, which will usually involve creating an order. We will collect your full name, email address and delivery address.
  • 1.1.2. From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services.
  • 1.1.3. From documents that are available to the public, such as the electoral register.

1.2. With regard to each of your visits to our site we will automatically collect the following information:

  • 1.2.1. Technical device information, including the device used to access our site (i.e. desktop, mobile or tablet);
  • 1.2.2. Information about your visit, including products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, whether our template designs have been downloaded and whether you have subscribed to our blog and/or mailing lists.

1.3. We do not collect any special categories of personal, within the meaning of the Data Protection Laws. For example, information about your health or ethnic origin.

1.4. Where you provide Personal Data on behalf of a third party, you will ensure that you have all necessary and appropriate consents and notices in place to enable lawful transfer of the Personal Data to us for the duration and purposes of our agreement with you. This will include providing the third party with the information set out in this Privacy Policy and complying with your own obligations under the Data Protection Laws. If you are unable to ensure that you have all necessary and appropriate consents in place, do not transfer or otherwise provider that third party’s personal data to us.

  1. Using Your Personal Information

2.1. The Personal Data of our customers is an important part of our business and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfil these purposes:

  • 2.1.1. To help us to identify you when you contact us.
  • 2.1.2. To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
  • 2.1.3. To allow us to carry out marketing analysis and conduct research (including creating statistical and testing information). We will not, however, use your Personal Data for automated profiling to carry out automated decisions such as evaluating credit without your express consent.
  • 2.1.4. To allow us to contact you (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us that are similar to those that we have already provided to you or that we have a legitimate interest to contact you about, unless you have asked us not to do so. You can change your preferences at any time by contacting us using the details set out in clause 5.1. below.
  • 2.1.5. We may check your details with fraud prevention agencies, as further set out in clause 2.4 below.
  • 2.1.6. To notify you about changes to our service.
  • 2.1.7. To ensure that content from the Website is presented in the most effective manner for you and for your computer.
  • 2.1.8. To administer the Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
  • 2.1.9. To improve the Website to ensure that content is presented in the most effective manner for you and for your computer.
  • 2.1.10 As part of our efforts to keep the Website safe and secure.

2.2. We will not disclose your Personal Data to any third party except in accordance with this Privacy Policy or with your express consent.

2.3. We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:

  • 2.3.3. If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.

2.3.4. If we engage companies and individuals to perform functions on our behalf. Any third parties we may engage are bound by strict contractual provisions with us and only have access to Personal Data needed to perform their functions and may not use it for other purposes. In addition, they must process the Personal Data in accordance with this Privacy Policy and as permitted by the Data Protection Laws. The types of third parties that we use include:

  • Contracted courier and delivery companies,
  • Customer Relationship Management software providers,
  • Secure Online payment platforms.
  1. Protecting Information

3.1. In accordance with the Data Protection Laws, we adopt strict security measures to protect your Personal Data.

3.2. All Personal Data you provide to us is stored on our secure servers. Information submitted for card payment purposes will be entered on the website of our payment gateway provider and not on our website. We do not have access or visibility to any data you submit during the card payment process.

3.3. We will only retain your Personal Data as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.

  1. The Internet and Cookies

4.1. Please remember that communications over the Internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered – this is the nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our reasonable control.

4.2. We may from time to time use ‘cookies’ on the Website to monitor how people use the Website. This helps us to understand how our customers and potential customers use the Website so we can develop and improve the design, layout and function of the sites. A cookie is a piece of information that is stored on your computer’s hard drive through your browser, to recognise your browser and which records how you have used a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit.

4.3. If you do not want us to use cookies, you can set your browser to reject cookies or to tell you when a website tries to put a cookie on your computer. However, you may not be able to use some of the products or services on the Website without cookies. The ‘Help’ icon on the menu bar of most browsers will tell you how to prevent your browser from accepting cookies, how to have the browser notify you when you receive a cookie and how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-ons settings or visiting the website of its manufacturer.

  1. Further Information

5.1. If you would like any more information or you have any comments about our Privacy Policy, please write to us at Paul Cobb Photography, 37 High Street, North Scarle LN6 9EP, email us at contact@paulcobb.co.uk or telephone us at 01522 778650

5.2. We may amend this Privacy Policy from time to time, in which case we will publish the amended version on the Website. You confirm that we shall not be liable to you or any third party for any change to this Privacy Policy from time to time. It is your responsibility to also check the Website regularly to determine whether this Privacy Policy has changed.

5.3. You can ask us for a copy of this Privacy Policy and of any amended Privacy Policy by contacting us using the details set out in clause 5.1 above. This Privacy Policy applies to Personal Data we hold about individuals. It does not apply to information we hold about companies and other organisations.

5.4. We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly.

5.5. Please note that we may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance. You will be advised at the start of your phone conversations with us whether any recording is taking place and whether you are comfortable proceeding on that basis. If not, we will contact you by other means.

  1. Your Rights

6.1. The Data Protection Laws give you the right to access information held about you. Your right of access can be exercised in accordance with the Act. An access request may be subject to an administrative fee to meet our costs in providing you with details of the information we hold about you. You additionally have the right to ask for your Personal Data to be deleted or to be moved to another provider. These are sometimes referred to the ‘Right to Erasure’ and the ‘Right to Data Portability’.

6.2. Please contact us using the details set out in clause 5.1 if you wish to exercise any of those rights and we will be happy to assist.

6.3. You also have the right to make a complaint to the Information Commissioner’s Office if you are unhappy about how we have dealt with your Personal Data. You can find the Information Commissioner’s Office’s website at https://ico.org.uk/