Protecting your personal details on our website
Last updated: 24 May 2018
We believe that it is important to protect your Personal Data, as defined in the Data Protection Act 1998, the General Data Protection Regulations ((EU) 2016/679) and any UK implementing law (“Data Protection Laws”)). We are committed to giving you a personalised service that meets your needs in a way that also protects your privacy.
For the purpose of the Data Protection Laws, Paul Cobb. is a data controller and a data processor (depending upon what Personal Data it collects and processes from you.
- Collecting Information
1.1. We may collect Personal Data about you from a number of sources, including the following:
- 1.1.1. From you when you purchase a service or product from us, which will usually involve creating an order. We will collect your full name, email address and delivery address.
- 1.1.2. From you when you contact us with an enquiry or in response to a communication from us, in which case, this may tell us something about how you use our services.
- 1.1.3. From documents that are available to the public, such as the electoral register.
1.2. With regard to each of your visits to our site we will automatically collect the following information:
- 1.2.1. Technical device information, including the device used to access our site (i.e. desktop, mobile or tablet);
- 1.2.2. Information about your visit, including products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, whether our template designs have been downloaded and whether you have subscribed to our blog and/or mailing lists.
1.3. We do not collect any special categories of personal, within the meaning of the Data Protection Laws. For example, information about your health or ethnic origin.
- Using Your Personal Information
2.1. The Personal Data of our customers is an important part of our business and we shall only use your Personal Data for the following purposes and shall not keep such Personal Data longer than is necessary to fulfil these purposes:
- 2.1.1. To help us to identify you when you contact us.
- 2.1.2. To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us.
- 2.1.3. To allow us to carry out marketing analysis and conduct research (including creating statistical and testing information). We will not, however, use your Personal Data for automated profiling to carry out automated decisions such as evaluating credit without your express consent.
- 2.1.4. To allow us to contact you (including mail, email, telephone, visit, text or multimedia messages) about products and services offered by us that are similar to those that we have already provided to you or that we have a legitimate interest to contact you about, unless you have asked us not to do so. You can change your preferences at any time by contacting us using the details set out in clause 5.1. below.
- 2.1.5. We may check your details with fraud prevention agencies, as further set out in clause 2.4 below.
- 2.1.6. To notify you about changes to our service.
- 2.1.7. To ensure that content from the Website is presented in the most effective manner for you and for your computer.
- 2.1.8. To administer the Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.
- 2.1.9. To improve the Website to ensure that content is presented in the most effective manner for you and for your computer.
- 2.1.10 As part of our efforts to keep the Website safe and secure.
2.3. We may allow other people and organisations to use Personal Data we hold about you in the following circumstances:
- 2.3.3. If we have been legitimately asked to provide information for legal or regulatory purposes or as part of legal proceedings or prospective legal proceedings.
- Contracted courier and delivery companies,
- Customer Relationship Management software providers,
- Secure Online payment platforms.
- Protecting Information
3.1. In accordance with the Data Protection Laws, we adopt strict security measures to protect your Personal Data.
3.2. All Personal Data you provide to us is stored on our secure servers. Information submitted for card payment purposes will be entered on the website of our payment gateway provider and not on our website. We do not have access or visibility to any data you submit during the card payment process.
3.3. We will only retain your Personal Data as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements.
- The Internet and Cookies
4.1. Please remember that communications over the Internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered – this is the nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of Personal Data that is beyond our reasonable control.
4.2. We may from time to time use ‘cookies’ on the Website to monitor how people use the Website. This helps us to understand how our customers and potential customers use the Website so we can develop and improve the design, layout and function of the sites. A cookie is a piece of information that is stored on your computer’s hard drive through your browser, to recognise your browser and which records how you have used a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit.
- Further Information
5.4. We aim to keep the Personal Data we hold about you accurate and up to date. If you tell us that we are holding any inaccurate Personal Data about you, we will delete it or correct it promptly.
5.5. Please note that we may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance. You will be advised at the start of your phone conversations with us whether any recording is taking place and whether you are comfortable proceeding on that basis. If not, we will contact you by other means.
- Your Rights
6.1. The Data Protection Laws give you the right to access information held about you. Your right of access can be exercised in accordance with the Act. An access request may be subject to an administrative fee to meet our costs in providing you with details of the information we hold about you. You additionally have the right to ask for your Personal Data to be deleted or to be moved to another provider. These are sometimes referred to the ‘Right to Erasure’ and the ‘Right to Data Portability’.
6.2. Please contact us using the details set out in clause 5.1 if you wish to exercise any of those rights and we will be happy to assist.
6.3. You also have the right to make a complaint to the Information Commissioner’s Office if you are unhappy about how we have dealt with your Personal Data. You can find the Information Commissioner’s Office’s website at https://ico.org.uk/